EdgeEndo has a No Hassle return policy.

Bottom line…we want you to be happy with your product and our service.

Our policy is simple:
You may return your unopened product for a full refund check minus the shipping cost. See below for details.

Please do not send back any loose product/files for the safety and exposure of our returns department. **We will still honor our guarantee but for our safety we ONLY can accept unopened, un-marked, restock-able product/files back.**

Returns/Exchange:
If you’d like to exchange your product for something else, please return unopened packages to us for a full refund and place a new order on our website or by calling 855-985-3636. Placing the new order ensures that you’ll receive your new item quickly, and that it won’t go out of stock. We will refund your original order as soon as we receive your package.

If product is Defective or damaged not due to shipping – If your product arrives damaged or is defective, please contact our returns department for further instructions. We may request that you send photos of the defect, damage or the product, if we request the product back from you we will supply you with a prepaid shipping label, when sending defective product back, we urge you to disinfect any product that has been in the clinical setting. ****Please note ALL of our products are, inspected prior to shipping to you. Some blemishes are common and are not considered a defect; there may be some irregularities in file blade coloring due to the heat treatment and manufacturing process. EdgeEndo® is not responsible for these kinds of blemishes.

Burs:
EdgeEndo will accept returns on unused sealed bur boxes. Product should be undamaged, and in the original sealed packaging. Open product may be returned for credit under these conditions; The unused portion needs to returned to us using the UPS label link below. Upon receipt of the returned bur(s), we will examine the item(s) and promptly notify you if you are eligible for a refund. Eligibility is determined by checking if the returned product is used or unused. If your return is accepted, we will refund your purchase amount with a check or issue a credit to your account (minus the shipping cost).  PLEASE NOTE: 100 PACK OF BURS ARE ONLY REFUNDABLE IF THEY ARE UNOPENED AND UNDAMAGED. ANY OPEN 100 PACK OF BURS WILL BE REJECTED AND NO REFUND NOR CREDIT WILL BE ISSUED IF RETURNED.

Supplies:
We understand that purchasing supplies is a major investment. Our experienced staff is here to assist you in determining the correct system that will fit your techniques best. If you have any questions at all regarding the proper file system to use, or questions on any of the endo products we offer, please contact our experts and they will be happy to guide you through the process. We want you to be comfortable with buying your supplies online and we want to ensure that you are 100% satisfied.  All of our products are, inspected prior to shipping to ensure that they are in working order. If for any reason you are not happy with your purchase you may return any unopened packages to us for a refund. Contact our returns department to receive credit for opened and/or loose files. Please do not send back any loose product/files for the safety and exposure of our returns department. **We will still honor our guarantee but for our safety we ONLY can accept unopened, un-marked, restock-able product/files back.**

Equipment:
Our equipment will not be refunded once purchased. Please contact our team if you have any concerns at 855-985-3636 (7am-5pm MST M-F).

Incorrect Shipments:
Edge Endo has many procedures in place to ensure that you get what you ordered correctly every time. However, if we happen to make an error on your order, please contact Customer Service by phone at 855-985-3636 (7am-5pm MST M-F). We will work quickly to correct the error.

Damaged Shipments caused by shipping:
If any items have been damaged in transit, please contact Customer Service by email or phone at 855-985-3636 (7am- 3pm MST M-F). We will work quickly to get a replacement to you and to contact the carrier regarding the damage. Please do not throw away any packaging materials until instructed to do so in the event that a UPS claim needs to be filed. 

 

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