Your Satisfaction Matters
At EdgeEndo, your satisfaction is our top priority. We want you to feel confident in both your purchase and our service.
We stand behind the quality of our products and believe you’ll be happy with your experience. If not, we’re happy to refund your purchase price.
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Product Returns
- We kindly ask that you do not return open packs or loose files, burs, or tips. While we honor our satisfaction guarantee on opened packs, there’s no need to send them back.
- Changed your mind? Unopened products can be returned for a full refund—no questions asked.
- Please inspect your order upon arrival. If anything is damaged or missing, reach out to us right away.
- Be sure to keep all packaging if you’re reporting a damaged or incomplete order.
- Equipment must be returned within 90 days of purchase.
- Please note: EdgePRO and EdgePRO accessories are not eligible for return.
- We do not accept returns for Henry Schein or Brasseler products at this time.
Bur Return Policy
EdgeEndo gladly accepts returns on unused, sealed bur boxes. To be eligible for a refund or credit, products must be undamaged and in their original sealed packaging.
Open bur packs may be returned for credit under the following conditions:
- The unused portion must be returned using the UPS return label linked below.
- Once we receive the returned item(s), we will inspect them to determine refund eligibility.
- Refunds or credits will only be issued if the product is confirmed unused.
- If approved, we will either issue a refund to your original payment method or apply a credit to your account.
Please Note:
100-pack burs are only refundable if unopened and undamaged.
Opened 100-packs will not be accepted, and no refund or credit will be issued if returned.
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Return Shipping
Print a free UPS return label using the link below. Just enter your return information and you’re all set.
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Need Help?
We’re here for you. If you have any questions about your order or our products, our Customer Care Team is ready to assist.
[email protected]
855-985-3636
M–TH 7:00am–6:00pm | F 7:00am–4:00pm MT
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Thank you for choosing EdgeEndo—we appreciate your trust!
